LIRR: Technical problems with eTix mobile app resolved
![The Long Island Rail Road has rolled out the new...](/_next/image?url=https%3A%2F%2Fcdn.newsday.com%2Fimage-service%2Fversion%2Fc%3AM2VkNTYyNTktM2ExOC00%3ANTktM2ExOC00MDkwMzgy%2Fimgoul6_web-copy.jpg%3Ff%3DLandscape%2B16%253A9%26w%3D770%26q%3D1&w=1920&q=80)
The Long Island Rail Road has rolled out the new mobile ticketing system eTix app, seen here at the Huntington Long Island Railroad Station on Aug. 22, 2016, on all LIRR lines and Metro-North. Credit: Johnny Milano
The technical issues that were keeping some LIRR customers from using the railroad’s mobile ticketing app have been resolved, the agency said.
Shortly before noon, the Long Island Rail Road said the issues with its “eTix” system were fixed.
“We apologize for the inconvenience & thank you for your patience,” the LIRR tweeted.
The railroad reported shortly before 9 a.m. that it was “experiencing technical difficulties with our eTix Mobile App.” The LIRR said the issue originated with the app’s developer, Masabi, and affected all of the U.S. railroads for which Masabi has designed and built electronic ticketing.
On Twitter, several commuters complained about the app not functioning, resulting in some riders who purchased an electronic ticket having to buy another ticket on board the train at a higher price.
“LIRR policies are absolutely ridiculous. App isn’t loading ticket I just purchased for $9 so I’m forced to buy another for $15 on train,” Twitter user @Dinorah_Pena wrote.
After years of discussing and testing the technology, the LIRR last year rolled out mobile ticketing, which allows customers to purchase tickets on board a train using their mobile phones.
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