Musings: Sorry, this is the wrong number
Credit: Newsday/J. Conrad Williams Jr.
The other day, my wife and I received an email out of the blue that both of our cellphone numbers were being “transferred” to new cellphone numbers with 516 area codes, not 631 or the numbers we’ve had for years. Having received lots of bogus cellphone texts, like ones allegedly from E-ZPass, we ignored this one.
Well, guess what? To our surprise and without our authorization, our current carrier indeed changed our cellphone numbers the next day.
Through live chats, phone calls and multiple visits to the carrier’s branch in North Babylon, we tried to get back our old numbers. Finally, my wife got hers back.
Me? I’ve called many times, reaching people overseas, and each time, I’m promised it will be resolved. Two weeks in a row, I’ve been told it will take another “three to five business days.” It’s like talking to a wall — and frustrating.
A company that hires people to solve problems but are not problem-solvers is an insult to consumers.
— Richard Jones, Dix Hills
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